For SEBI-registered Research Analysts in India
Proof of delivery for SEBI Research Analysts
When a client says they never got your note, you need more than a sent tick. Aktai keeps a delivery record for every note and every call send: which channel, what the provider reported, when it was delivered and read, and who approved it. The client can also confirm they read a note in their portal.
Included on: All plans
What it does
- A delivery record for every sent note: channel, provider status, delivered time, read time, provider message id, approver and the seal hash of the note.
- The same record shows in the per-client communication log and in the annual audit pack (PDF, CSV and JSON).
- Every call send is recorded per client: the exact text, the channel and what happened to it.
- A call that WhatsApp does not deliver is re-sent by email, then Telegram, on channels the client agreed to. If nothing works, the firm’s owners are emailed.
- A client can press “I’ve read this” on a sent note in the portal. The first confirmation is kept with the time and the note’s hash, and cannot be undone.
- Notes sent before tracking began show “Sent before tracking” instead of a guessed status.
How it works
Send the note or call
Send as usual from the portal. Each send is logged per client as it happens.
The channel reports back
WhatsApp and email report delivered and read where the channel gives receipts. The status is stored on the record.
The client confirms
On a note, the client can press “I’ve read this” in their portal. That is kept separately from the read receipt.
Show it later
Open the client’s communication log, or pull the audit pack with the delivery columns included.
Before and after
| Task | By hand | With Aktai |
|---|---|---|
| Did the client get it? | Scroll a chat for a blue tick, if you kept the chat. | Channel, status, delivered and read times on a record per client. |
| Did the client open it? | Ask them. | Read receipts where the channel gives them, plus the client’s own confirmation on a note. |
| A message that failed | Nobody notices until the client complains. | Calls are re-sent on another agreed channel, and the owners are emailed if nothing works. |
| Handing it to the auditor | Screenshots. | Delivery columns in the audit pack CSV, PDF and JSON. |
The SEBI rule behind it
- RA Regulations 2014, Reg 25(1)(i) to (iii)
- Keep a record of the research given to clients, with the rationale behind each recommendation.
- RA Regulations 2014, Reg 25(1)(vii), as amended 10 Oct 2026 (in force 9 Nov 2026)
- Keep records of communication, including emails and call recordings, with all clients including prospective clients.
- RA Regulations 2014, Reg 25(2)
- Records are kept for at least five years.
Summaries in plain words, not the legal text. SEBI amends its rules and circulars, so check the current version on sebi.gov.in before you rely on any of this. Aktai is the software and the record. Compliance stays with you as the registered Research Analyst. This is not legal advice.
What it does not do
- Telegram does not report reads, so a Telegram send shows delivered but never read.
- WhatsApp can still cap or reject a message. A delivery record shows what the provider reported. It does not promise delivery.
- The client’s “I’ve read this” is the client’s own confirmation. It is kept next to the provider’s read receipt, not in place of it.
- The note delivery record, with read times and the client’s confirmation, covers notes. Calls have a record per client send.
- Aktai keeps the record. Whether it meets Regulation 25 for your firm is for you and your auditor.
Frequently asked questions
What does the delivery record show for a note?
The channel, the provider’s status, the delivered and read times where the channel gives them, the provider’s message id, who approved the note and the seal hash of its text.
Where do I see it?
On the client’s communication log, and as columns in the annual audit pack in PDF, CSV and JSON.
Does it work for calls too?
Every call send is recorded per client with the exact text, the channel and the outcome, and a call WhatsApp fails to deliver is re-sent on another agreed channel. The fuller delivery record, with read times and the client’s confirmation, covers notes.
Can a client confirm they read a note?
Yes. The portal shows an “I’ve read this” button on each sent note. The first confirmation is kept with the time and cannot be changed.
Is this the same as a read receipt?
No. A read receipt comes from WhatsApp or email. The client’s confirmation is separate, and both are stored.
Does Aktai guarantee delivery?
No. It records what each channel reported and re-sends calls on another agreed channel when WhatsApp fails.
Related features
Run your research desk on Aktai
Open to SEBI-registered Research Analysts. Pick a plan on the pricing page and sign up online.