For SEBI-registered Research Analysts in India
Complaints register for SEBI Research Analysts
Every RA has to resolve complaints within 21 days and publish its complaint numbers each month. Aktai keeps the register, runs the clock on each complaint, and builds the monthly Annexure E table you put on your website by the 7th.
Included on: All plans
What it does
- Register tab: add a complaint, acknowledge it, resolve it. Each one runs against a 21-day clock.
- A resolved complaint is locked and kept for five years.
- Monthly data tab: the Annexure E table, built from the register, with a copy-as-text button and trends.
- A to-do strip asks you to confirm last month’s figures by the 7th. One click closes that month’s calendar task with your name and the count.
- The audit pack counts complaints with the 21-day split.
- A firm website built by Aktai can show the Annexure E table straight from your register, once you publish your disclosures.
How it works
Log it
Add the complaint with the date it came in. The clock starts.
Acknowledge and resolve
Mark it acknowledged, then resolved with the outcome. Overdue ones stand out.
Confirm the month
By the 7th, confirm last month’s figures from the to-do strip.
Publish
Copy the Annexure E table to your website, or let your Aktai-built site show it.
Before and after
| Task | By hand | With Aktai |
|---|---|---|
| Register | A spreadsheet, or an inbox folder. | One register with a clock on each complaint. |
| Monthly table | Rebuilt by hand every month. | Built from the register in Annexure E format. |
| The 7th of the month | Easy to forget. | A to-do strip and a calendar task. |
| Audit | Counted from emails. | Counted in the audit pack with the 21-day split. |
The SEBI rule behind it
- RA Regulations 2014, Reg 26B(1)
- Resolve a complaint within 21 calendar days at most.
- RA Master Circular (6 Feb 2026), Annexure B item 9
- The client terms commit the firm to resolving grievances within 7 business working days, through a named grievance contact.
- RA Master Circular (6 Feb 2026), para 7.3 and Annexure E
- Publish complaint data in the Annexure E format on your website and app by the 7th of each month, with monthly and annual trends.
- RA Master Circular (6 Feb 2026), section 6
- Clients can escalate through SCORES 2.0 and the Smart ODR platform.
Summaries in plain words, not the legal text. SEBI amends its rules and circulars, so check the current version on sebi.gov.in before you rely on any of this. Aktai is the software and the record. Compliance stays with you as the registered Research Analyst. This is not legal advice.
What it does not do
- Aktai does not file to SCORES or Smart ODR. Complaints that arrive there are handled there, and you add them to the register.
Frequently asked questions
How long do I have to resolve a complaint?
Reg 26B sets a ceiling of 21 calendar days. The SEBI client terms in Annexure B item 9 commit the firm to 7 business working days. Aktai runs the 21-day clock on each complaint.
What is the Annexure E table?
The monthly complaint data SEBI asks every RA to publish, split by source (directly from investors, SEBI SCORES, other): pending at the start of the month, received, resolved, still pending, pending over three months and average resolution time, plus monthly and annual trends. Aktai builds it from your register.
When do I publish it?
By the 7th of each month, for the month before. Aktai puts a task on your calendar and a reminder on the to-do strip.
Does Aktai connect to SCORES?
No. Aktai does not file to SCORES or Smart ODR. You record complaints from those channels in the register.
Can I edit a resolved complaint?
No. Once resolved it is locked and kept for five years.
Related features
Run your research desk on Aktai
Open to SEBI-registered Research Analysts. Pick a plan on the pricing page and sign up online.